• When will you process my order?
• Do you guarantee your products?
• Substitutions
• Can I cancel or change my order?
• When may I order?
• Is there a minimum purchase requirement?
• What is your mailing address if I prefer to mail in my order?

 

• How will you ship my order?
• The shipping charges seem excessive, what gives?
• When will you ship my order?
• Can I indicate when I want my order to ship?
• Can I postpone shipment of my order?
• Do you ship overseas or to Alaska, Hawaii, or Canada?
• Agricultural Regulations
• What happens if an item arrives damaged?
• Can you deliver to a P.O. box?
• Can you deliver to my business address?
• Can I request that an item ship earlier for my planting zone?
• How can I track the delivery of my order?

 

• What zone am I in?
• How do you determine "the proper time for planting" in my area?
• When is the best time to transplant and divide perennials?
• When do I use winter protection?
• What if I cannot plant my plants right away?

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ORDERING

When will you process my order?
Your order is processed immediately and reserving inventory in your name. We will not charge your credit card account until your order is ready to ship. We will ship your plants at the proper time for planting in your area.

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Do you guarantee your products?
Yes. At Circle H Growers, our goal is to provide you with the best plant material and help you grow the best garden possible. We ship only the finest garden products – strong, healthy and in peak condition. If your plant has received our recommended care and still does not perform to your satisfaction, please let us know within 60 days of receipt, and we will replace it free of charge, or refund your money, whichever you prefer.

• All plants must have been ordered based on our hardiness zone recommendations. Damage due to natural causes, weather, personal negligence or otherwise, or conditions beyond our control is not applicable.

We guarantee to ship plants that are true to name and in prime condition for growing, to deliver them at the proper time for planting, and to provide clear and reliable information regarding the proper use and care of every item offered. If any item fails to meet your expectations, we will cheerfully replace or refund it.

The size of the plants we ship has been selected to reduce the shock of transplanting. For some, this may mean a large, bare root crown. Others cannot travel bare root or transplant best if grown in containers. We ship these plants in 3½" or larger pots, except as noted. We must point out that some perennials may not bloom the first year after planting but will the following year, amply rewarding your patience.

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Substitutions
When a plant you have ordered is not available, we reserve the right to provide another of similar attributes, if available, and pricing that will produce the same garden effect.

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Can I cancel or change my order?
This option is not available at our Web site at this time. However, you can either send us an email letting us know the order number and what you would like us to do. You may call us at 406-846-2304 from 9am-6pm Mountain time, Tuesday, Saturday and Sunday, or 1pm-6pm Mountain time, Monday, Wednesday - Friday. We will try to accommodate your changes if possible. Please be aware that as we get closer to shipping time it may not be possible to make any changes to your order.

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When may I order?
We are pleased to accept orders until the last realistic planting date. This generally means mid October, weather permitting, considering plant stock availability. Otherwise, we will accept orders for the following spring season. We cannot deliver any orders to Hawaii, Puerto Rico, the Virgin Islands, APO/FPO addresses, or outside the U.S.

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Is there a minimum purchase requirement?
There is no minimum for placing an order.

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What is your mailing address if I prefer to mail in my order?
You may contact us at Circle H Growers, LLC, 604 Mitchell St, Deer Lodge, MT 59722

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SHIPPING

How will you ship my order?
Our shipments may travel via UPS, which requires a street address for delivery, OR by Priority US Mail, so please provide both street and postal addresses, if applicable. Large or heavy items are generally shipped via UPS. We ask that, when possible, you please provide an address where a daytime recipient is available.

We cannot be responsible for delivery problems due to incorrect addresses. Please check that you have typed in the correct address and ZIP code.

The size of the plants we ship has been selected to reduce the shock of transplanting. For some, this may mean a large, bare root crown. Others cannot travel bare root or transplant best if grown in containers. We ship these plants in 3½" to quart-sized pots, except as noted.

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The shipping charges seem excessive, what gives?
Shipping charges stated on your order invoice are not accurate at all times and should be considered an estimate only. If shipping charges appear excessive, and at times may be calculated as such, Circle H Growers will adjust the charges prior to charging your credit card account. The correct S&H fees will be shown on your order invoice which will be included with your order.

Special Notice: As the cost of fuel affects everyone, shipping venders may change their rates at any time without notice.  Unfortunately, we cannot absorb the charged amounts. We attempt to ship as cost effectively as possible and will do our best to keep shipping and handling rates as reasonable as possible.

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When will you ship my order?
We ship plants at the right time for planting in your area, with orders dispatched on a first-come, first-served basis. However, this also depends upon pending availability, weather conditions and associated plant growth variables.  Circle H Growers will not ship plant material we are not happy with.  As all varieties grow differently, we may determine to hold certain plants until they have achieved acceptable size and quality standards.

Hard goods are shipped as soon as they are available, unless you provide other instructions.

Your order may arrive in more than one shipment.

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Can I indicate when I want my order to ship?
If you need your order to arrive by a specific day, please tell us when placing your order by entering your request in the 'Special Instructions' area when placing your order.  We would also recommend that you express or priority ship your order. This will guarantee that your order will leave here within the next two business days and will arrive within 2 to 3 business days depending on the method of shipping you selected. We ship weather permitting and when it is appropriate for your growing zone.

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Can I postpone shipment of my order?
If you need to postpone shipment of your order, please contact us by calling 406-846-2304 or by email. Please include your order number and the requested ship date in your message. We will make every effort to accommodate your request, but if we have already begun to pack your order, it may not be possible to pull it back.

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Do you ship overseas or to Alaska, Hawaii, or Canada?
No, we can not ship any plant or live goods orders to Hawaii, APO/FPO addresses, Puerto Rico, the Virgin Islands, or to any addresses outside the U.S.

Addresses to Alaska are shipped at your risk and will need to be shipped USPS Priority, or UPS 2nd Day Air or Overnight.

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Agricultural Regulations
Agricultural regulations restrict the shipment of certain plants. When 'Can not ship to AL, AR, CA, Etc.' appears in the item details it means these plants cannot be shipped to the states indicated.

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What happens if an item arrives damaged?
We guarantee to ship plants that are in prime condition for growing. If your order is damaged or fails to meet your expectations, we will cheerfully replace or refund it. Please contact us by calling 406-846-2304 or by email. Please include your order number when contacting us.

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Can you deliver to a P.O. box?
We can deliver most orders or smaller orders to a P.O. Box. We do prefer to ship our plants to a street address. Large, heavy orders and those with oversized items can be delivered only to a street address.

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Can you deliver to my business address?
We can deliver to your place of business. When placing your order please indicate the shipping address you would like to use.

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Can I request that an item ship earlier for my planting zone?
If an item is ready to ship, we can probably ship it to you earlier, but this service would be at your own risk and will negate any guarantee.

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How can I track the delivery of my order?
If you have provided us with a valid email address we will notify you when your order has shipped and is on its way to you. We will provide a UPS or Priority Mail tracking number when available so that you can track your shipment as it is enroute to you. Please note that it may take 24 hours for available information from a tracking number to be updated.

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HORTICULTURE

What zone am I in?
The National Arboretum offers the USDA zone map online and it's quick and easy to determine your zone.

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How do you determine "the proper time for planting" in my area?
We ship orders on a first-come, first-served basis by climate zone. The actual dates vary from year to year, depending on weather and temperatures. We check national weather reports daily during the shipping seasons.

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When is the best time to transplant and divide perennials?
The best time to divide perennials depends on your climate. Here in Montana, it's usually mid to late April and early fall, from late August through September. In colder climates, spring division is preferred because it allows plants plenty of time to settle in before winter. In hot-summer climates, fall is the best time to divide; plants divided in spring may not become established before the arrival of the heat. A few plants insist on their own timetable. Peonies and Bearded Iris, for example, prefer to be divided in late summer or fall. They won't bloom again until the following year if divided in spring.

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When do I use winter protection?
In colder winter climates (Zone 6, -10F°, and colder), alternate thawing and freezing of the soil in winter can heave the crowns of newly planted perennials and small shrubs right out of the ground, leaving their roots vulnerable to drying winds and freezing cold. To protect plants from heaving during their first winter, put a 4-6 inch layer of loose organic material such as straw, leaves, or evergreen boughs (cut into 1-2 ft lengths) over the crowns after the ground freezes. Take care to avoid covering the evergreen foliage of plants such as Digitalis and Dianthus. Remove this winter coverage gradually in spring when frosts become infrequent, usually about the time Daffodils and Forsythias are in bloom.

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What if I cannot plant my plants right away?
If you can't plant for a day or two, set the plants in a cool place out of direct sun. Check plants for moisture. If the packing material around the roots of a bare root plant is dry to the touch, moisten it and pour off any excess water. Do not remove the packing material until you are ready to plant. If the potting mix of a pot-grown plant feels dry, moisten it until water drains freely from the holes in the bottom of the pot. Be sure to check plants for moisture every day that they are out of the ground.

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If you must wait more than 5 days to plant a bare root plant, we recommend that you give it a temporary home, a practice called "heeling in." Dig a shallow trench in a lightly shaded area, remove and discard the packing material, lay the roots in the trench and cover them with soil. Then water thoroughly. With proper care, heeled-in plants can remain in their temporary quarters indefinitely.

Plants shipped in containers may remain in their original pots outdoors for some time, as long as you keep up with their need for water. Despite shorter days and cooler temperatures in fall, the potting mix in a container can dry out with surprising speed. Again, the sooner you plant, the better.

If for some reason you can't put a plant just where you'd like, we recommend that you plant it somewhere else in the garden for the winter. You can move it to its permanent location in the spring.

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