FAQ's About Cedar Products
Does the furniture arrive unassembled?
Yes, it is in major components. For example, the chairs and settees are in four components.
Is the furniture easy to assemble?
Yes. Our furniture is all mortise and tendon joinery, and is easily assembled with household tools.
What is the lead time for ordering/shipping?
Average lead time is 2 weeks, in season, (May & June) 4-6 weeks lead time may be possible. Orders are usually shipped every Thursday.
How are items shipped?
Most items ship UPS, though large shipments go common carrier. Cedar items are heavy or bulky and may require an additional freight charge. Shipping charges may be above the standard charges appearing on your email invoice and will be added to the final statement.
The Potting Bench attempts to have your order delivered as soon as possible. However, The Potting Bench is not responsible for misdirected, slow or late shipments due to weather or circumstances beyond The Potting Bench's control once the carrier assumes responsibility.
Shipping charges stated on your email invoice are not necessarily accurate at all times. The Potting Bench makes every effort to be certain correct and necessary measures are taken to ensure proper S&H charges.
What if a part is broken or missing?
Occasionally an item is broken during shipping. Please call 866-846-3215 or email info@pbench.com to report any broken or missing pieces. Replacement pieces will be shipped as soon as possible.
What if I want to return an item?
To receive credit for returned merchandise, a return authorization number must be issued prior to returning. All packages must be labeled with that authorization number. All merchandise returned for customer convenience is subject to a 30% restocking fee. All returned merchandise must ship at the customer's expense and will not be credited. Please call 866-846-3215 or email info@pbench.com to request a return authorization number.